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Your Privacy
Protecting your personal information in compliance with the New Zealand Privacy Act 2020 is our priority, collecting only what is necessary through secure methods, using it responsibly, never selling it, and ensuring you have rights to access, correct, or request deletion while addressing any concerns promptly.
Purpose
Recognize the importance of protecting your personal information and being transparent about how we handle it. Protecting your privacy is integral to our relationship with you. This Privacy Policy outlines how we comply with the New Zealand Privacy Act 2020 in collecting, using, disclosing, and safeguarding your personal information.
Consent to Privacy Policy
By contacting us through our website, you agree to this Privacy Policy. If you do not agree, please contact us directly at 03 448 8613 instead of using digital platforms.
Collection of Professional Information
Definition - Under the Privacy Act, personal information refers to details about an identifiable individual.
Types of Information Collected
We collect information necessary to provide our services, such as:
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Name
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Date of birth
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Contact details (email, postal address, phone number)
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Details of your inquiries and preferences
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Information related to products and services you use
How Information is Collected
We collect personal information primarily from you via:
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Phone or video calls (e.g., Microsoft Teams, Zoom)
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Digital platforms such as our website
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Emails, texts, WhatsApp, or iMessage
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Participation in marketing campaigns or promotions
We may also collect personal information from publicly available sources or your professional advisers, with your express consent.
Cookies and Online Device Information
Currently, we do not use cookies to track your activity on our website. Should this change, this policy will be updated accordingly.
Purpose of Collection
Your personal information may be used to:
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Assess eligibility for services
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Facilitate the delivery of services
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Respond to inquiries
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Provide information on additional products and services
We are also obligated to maintain certain information for regulatory purposes.
Storage and Protection
Your information is securely stored electronically (primarily on cloud-based platforms such as Microsoft Azure) or in physical files. Measures we take to protect your information include:
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Controlled access to information systems
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Secured premises
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Employee training on information security
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Compliance monitoring of service providers
Despite our efforts, we cannot guarantee complete protection against unauthorized access. Please notify us immediately if your account security is breached.
Cloud-Based Service Providers
We use third-party cloud providers (e.g., Microsoft Azure) located in Australia, Singapore, and the U.S., ensuring they adhere to confidentiality and security standards.
Retention and Destruction of Information
We retain personal information only as long as necessary for legal, regulatory, or business purposes, typically for seven years. Once no longer required, we securely destroy or de-identify the information.
Privacy Breaches
In the event of a privacy breach that could cause serious harm, we will:
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Identify and secure the breach
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Notify affected individuals and the Privacy Commissioner
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Involve authorities if criminal activity is suspected
Disclosure of Personal Information
We may share your information with third parties only when:
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Necessary to fulfill the purpose of collection
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Legally required
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You have consented
Examples of third parties include auditors, regulators, credit reporting agencies, and external compliance reviewers. We will never sell your personal information.
Sending Information Overseas
Your information may be sent outside New Zealand for processing or storage. We ensure appropriate security measures are in place to protect your information, even in countries with lower privacy standards
Third-Party Websites
Our website may link to external websites. We are not responsible for their privacy practices, and we encourage you to review their policies.
Your Rights
You have the right to:
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Access your personal information
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Request corrections or deletions (subject to legal requirements)
Contact us at Central Financial Planning Limited:
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Address: PO Box 271, Alexandra 9340, New Zealand
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Email: admin@centralfp.co.nz
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Phone: 03 448 8613
Requests may require identification verification. We do not charge for corrections or deletions, but access requests may incur a reasonable fee.
Complaints
If you are dissatisfied with how your personal information is handled, contact us at 03 448 8613 or admin@centralfp.co.nz. Complaints will be acknowledged within three working days and resolved as promptly as possible.
If unresolved, you may contact the Office of the Privacy Commissioner:
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Address: PO Box 10-094, Wellington 6143, New Zealand
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Phone: 0800 803 909
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Email: enquiries@privacy.org.nz
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Website: www.privacy.org.nz
Changes to this Policy
We periodically review this Privacy Policy to ensure compliance. Updates will be available on our website, and significant changes may be communicated directly.
Website: www.privacy.org.nz