Our Client Privacy Policy

Purpose

At Central Financial Planning, we recognize the importance of protecting your personal information and being transparent about how we handle it. Protecting your privacy is integral to our relationship with you. This Privacy Policy outlines how we comply with the New Zealand Privacy Act 2020 in collecting, using, disclosing, and safeguarding your personal information.

Consent to Privacy Policy

By contacting us through our website, you agree to this Privacy Policy. If you do not agree, please contact us directly at 03 448 8613 instead of using digital platforms.

Collection of Personal Information

Definition - Under the Privacy Act, personal information refers to details about an identifiable individual.

Types of Information Collected
We collect information necessary to provide our services, such as:

Name
Date of birth
Contact details (email, postal address, phone number)
Details of your inquiries and preferences
Information related to products and services you use

How Information is Collected
We collect personal information primarily from you via:

Phone or video calls (e.g., Microsoft Teams, Zoom)
Digital platforms such as our website
Emails, texts, WhatsApp, or iMessage
Participation in marketing campaigns or promotions

We may also collect personal information from publicly available sources or your professional advisers, with your express consent.

Cookies and Online Device Information

Currently, we do not use cookies to track your activity on our website. Should this change, this policy will be updated accordingly.

Purpose of Collection

Your personal information may be used to:

Assess eligibility for services
Facilitate the delivery of services
Respond to inquiries
Provide information on additional products and services

We are also obligated to maintain certain information for regulatory purposes.

Storage and Protection

Your information is securely stored electronically (primarily on cloud-based platforms such as Microsoft Azure) or in physical files. Measures we take to protect your information include:

Controlled access to information systems
Secured premises
Employee training on information security
Compliance monitoring of service providers

Despite our efforts, we cannot guarantee complete protection against unauthorized access. Please notify us immediately if your account security is breached.

Cloud-Based Service Providers

We use third-party cloud providers (e.g., Microsoft Azure) located in Australia, Singapore, and the U.S., ensuring they adhere to confidentiality and security standards.

Retention and Destruction of Information

We retain personal information only as long as necessary for legal, regulatory, or business purposes, typically for seven years. Once no longer required, we securely destroy or de-identify the information.

Privacy Breaches

In the event of a privacy breach that could cause serious harm, we will:

Identify and secure the breach
Notify affected individuals and the Privacy Commissioner
Involve authorities if criminal activity is suspected

Disclosure of Personal Information

We may share your information with third parties only when:

Necessary to fulfill the purpose of collection
Legally required
You have consented

Examples of third parties include auditors, regulators, credit reporting agencies, and external compliance reviewers. We will never sell your personal information.

Sending Information Overseas

Your information may be sent outside New Zealand for processing or storage. We ensure appropriate security measures are in place to protect your information, even in countries with lower privacy standards.

Third-Party Websites

Our website may link to external websites. We are not responsible for their privacy practices, and we encourage you to review their policies.

Your Rights

You have the right to:

Access your personal information
Request corrections or deletions (subject to legal requirements)

Address: PO Box 271, Alexandra 9340, New Zealand
Email: admin@centralfp.co.nz
Phone: 03 448 8613

Requests may require identification verification. We do not charge for corrections or deletions, but access requests may incur a reasonable fee.

Complaints

If you are dissatisfied with how your personal information is handled, contact us at 03 448 8613 or admin@centralfp.co.nz. Complaints will be acknowledged within three working days and resolved as promptly as possible.

If unresolved, you may contact the Office of the Privacy Commissioner:

Address: PO Box 10-094, Wellington 6143, New Zealand
Phone: 0800 803 909
Email: enquiries@privacy.org.nz
Website: www.privacy.org.nz

Changes to this Policy

We periodically review this Privacy Policy to ensure compliance. Updates will be available on our website, and significant changes may be communicated directly.

Website: www.privacy.org.nz

​​Our Client Privacy Policy

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